WARRANTY SHIELD
Comprehensive warranty coverage for your tech
Standard Warranty Coverage
All products purchased from WestTech Gaming come with comprehensive warranty protection to ensure your peace of mind.
12 Months
New Products
Full manufacturer warranty
6 Months
Grade A Refurbished
WestTech warranty
3 Months
Grade B/C Refurbished
WestTech warranty
What's Covered
Manufacturing Defects: Any defects in materials or workmanship under normal use.
Hardware Failures: Component failures not caused by misuse or accidents.
Software Issues: Pre-installed software problems (excluding user-installed software).
Performance Issues: Products not performing as specified.
What's Not Covered
Physical Damage: Drops, spills, cracks, or other accidental damage.
Misuse or Abuse: Damage from improper use, modifications, or unauthorized repairs.
Cosmetic Damage: Scratches, dents, or wear from normal use.
Software Issues: Problems with user-installed software, viruses, or malware.
Consumables: Batteries, cables, and other consumable items (unless defective).
How to Make a Warranty Claim
- Contact Support: Reach out to our support team with your order number and description of the issue.
- Diagnostic: Our team will help diagnose the problem and determine if it's covered under warranty.
- Return Authorization: If covered, we'll provide a return authorization and shipping instructions.
- Inspection: We'll inspect the product to verify the warranty claim.
- Repair or Replace: We'll repair or replace the product, typically within 7-14 business days.
Free Shipping
Warranty repairs and replacements include free shipping both ways within your country.
Extended Warranty Options
Upgrade your protection with our extended warranty plans:
Extended Warranty +1 Year
Extends your warranty by an additional 12 months
5% of product price
Accidental Damage Protection
Covers drops, spills, and accidental damage
10% of product price
Extended warranty must be purchased within 30 days of your original purchase.
Warranty Terms & Conditions
- Warranty is valid only with proof of purchase from WestTech Gaming
- Warranty is non-transferable and applies only to the original purchaser
- Warranty does not cover data loss - always backup your data
- Repaired or replaced products are covered for the remainder of the original warranty period
- WestTech Gaming reserves the right to replace products with equivalent models if original is unavailable
- Warranty is void if product serial numbers are removed or tampered with
Contact Warranty Support
For warranty claims or questions, contact our dedicated warranty support team: